DRA. FARIDAH, M.M. Pelayanan Prima Bagi Konsumen Dan Publik. Penerbit Naga Pustaka, [S. l.], v. 2, n. 1, 2025. Disponível em: https://nagapustaka.com/index.php/pnp/article/view/18. Acesso em: 19 oct. 2025.